24-Hour Staffed Helpline
A 24-hour telephone helpline is provided and staffed by professionally trained counselors and will be available 24 hours a day, 365 days a year.
When a participant contacts ATAP, an initial assessment is conducted over the telephone in order to determine whether there is a need for emergency services. Based upon this initial assessment, either an immediate referral is made or an appointment is scheduled for a formal evaluation.
Based upon the initial telephone screen and/or the formal evaluation, individuals are referred to treatment. The selection of treatment providers is determined by criteria such as: the treatment needs of the worker, the quality of the provider’s services and the cost of the provider’s services. In all cases, the goal is to match the individual with the most appropriate and least expensive level of care.
Supportive follow-up contacts are made both during and after an individual has entered a treatment program in order to supplement and monitor the care received. These contacts are conducted according to an individually established schedule depending upon the needs of the individual and continue for not less than six months after completion of treatment.
Staff is available for consultation on matters ranging from the specifics of handling an impaired worker to the implementation of a labor/management anti-drug program.
Stress, Family and Other Problems
The same services which are offered for psychiatric and chemical dependency problems are offered for stress and family problems, and any other problems which require professional assistance.
Critical Incident Stress Management (CISM)/Debriefing (CISD)
With increased threat and incidents of traumatic events in the workplace, it is critical that organizations develop a plan for crisis intervention and support. ATAP has put together a team of crisis experts that are able to advise and debrief on critical incidents including: traumatic accidents, violence, fatalities, national disasters etc. ATAP is prepared — immediate response time, local response team and preventative consultation and planning.
Helping members maintain recovery after completing treatment is an important goal of the Allied Trades Assistance Program. ATAP has created a 12-week aftercare program designed to provide support and direction in the early phases of recovery. The group sessions reinforce the need for active participation in self-help and explore any difficulties or resistance the member is experiencing. The group leader is also available to assist members in re-engaging in active treatment if necessary.